The Perfect Order

Our commitment to service excellence.

At Nichols we understand that delivering you the right product, at the right place, at the right time, correctly invoiced is critical to keeping your business flowing successfully.  This is why the Nichols team strives for the Perfect Order.

What is the Perfect Order?

• Order completion (Otherwise known as Fill Rate) - This means we satisfy your order from stock on hand.
• Customer Returns - Returns and credits demonstrate that the product wasn’t the right solution for your need.  Whether we make the error or not, we accept the responsibility.
• Picking Accuracy – The accuracy with which we pick and ship the order measures our ability to execute and deliver you the right product.
• On time Delivery

Benchmarking and regular review of reports on key performance indicators show us how we are doing and help to continuously improve our You first service.

Goals:  98% Fill Rate, 95% Perfect Order

2011 YTD Actuals:  98.13% Fill Rate 95.19% Perfect Order