Dear Valued Customer,
With increasing concerns regarding the spread of Coronavirus Disease 2019 (COVID-19), Nichols is seeing large increases in demand for products that pertain to infectious disease prevention. These include items like Personal Protective Equipment, disinfectants, hand sanitizers, and related wipes. Manufacturer supply chain allocations are being put in place by almost all manufacturers of these items. Our supply management team is working hard and diligently monitoring the items impacted. We are partnering with our strategic suppliers to keep up-to-date on product availability and actively sourcing alternative items. Please note that orders for unusually large amounts cannot be prioritized due to the global demand and manufacturer allocations and during this time it is possible that some orders could be disrupted.
We are also experiencing an unusually high call volume into our Customer Service and Sales Teams. Rest assured that we are working hard to ensure needs are met for our existing customers and we will respond to your questions as soon as possible. We are committed to helping you with solutions for Clean and Healthy Facilities.
We ask that your orders for these items are being placed in quantities appropriate for your need. The entire supply chain is implementing measures to optimize supply. A larger than necessary amount to one customer could prevent the important capability to service others. In order to assure equitable distribution of product and prevent overstocking, sales of COVID-19 prevention related products during this time will not be eligible for return.
As this Coronavirus situation evolves, you may want to reference the U.S. Center for Disease Control (CDC) website for updated information as well as the Nichols website at www.enichols.com.
We appreciate your patience, we appreciate your business and we are here to help.
Your Nichols Sales Leader